Privacy policy

Privacy Policy

Last updated: June 2026

At Claire Lune, we believe that care extends beyond the objects we create—it also shapes the way we collect, use and protect your personal information.

This Privacy Policy explains how Claire Lune collects, uses and safeguards your personal information when you visit clairelune.it, make a purchase, subscribe to our newsletter or otherwise interact with us.

Data Controller

Claire Lune
by Chiara Della Santina

Via Pieroni 4/B
58015 Orbetello (GR)
Italy

VAT No. 01674100530

Email: clairelune.ceramics@gmail.com

Personal Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information you provide

Name
Billing and shipping address
Email address
Telephone number
Payment details (processed securely by our payment providers)
Order history
Communications you send to us

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device information
Time zone
Cookie identifiers
Website usage data
Pages visited and interactions with the website

This information helps us improve the performance, security and usability of our website.

How We Use Your Information

We process your personal information in order to:

process and fulfil your orders;
arrange shipping and delivery;
provide customer support;
communicate regarding your purchases;
process payments securely;
comply with legal and tax obligations;
improve our website and services;
understand how visitors use our website through analytics;
send newsletters and marketing communications where you have provided your consent.

Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process your personal information on one or more of the following legal bases:

performance of a contract;
compliance with legal obligations;
your consent;
our legitimate interests, provided these interests do not override your fundamental rights and freedoms.

Payment Processing

Payments made through clairelune.it are processed securely by Shopify and its authorised payment providers.

Depending on your location, available payment methods may include Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, Klarna, Bancontact, Blik, MobilePay, USDC (cryptocurrency), bank transfer and other payment methods made available at checkout.

Claire Lune never stores complete credit card or payment credentials.

Shipping

To fulfil your order, your shipping information may be shared with trusted logistics partners, including DHL and Poste Italiane.

Only the information necessary to complete the delivery is shared.

If you subscribe to our newsletter, your email address will be processed through Shopify Email and MailerLite.

You may unsubscribe at any time by clicking the unsubscribe link included in every newsletter or by contacting us directly.

Analytics and Website Performance

We use analytics tools to better understand how visitors use our website and to improve the experience we offer.

These services may include:

Shopify Analytics
Google Analytics 4 (GA4)
Pinterest Pixel

These services may collect technical information about your device and browsing activity through cookies or similar technologies.

Where required by applicable law, these technologies are activated only after you have provided your consent.

Sharing Personal Information

Claire Lune shares personal information only when necessary to operate the website and provide our services.

This may include:

Shopify
payment providers
shipping partners
analytics providers
newsletter providers
professional advisors where legally required
public authorities where required by applicable law

Claire Lune does not sell your personal information to third parties.

International Data Transfers

Some of the service providers we work with may process personal information outside the European Economic Area.

Where this occurs, appropriate safeguards are implemented in accordance with applicable data protection legislation.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting and tax obligations.

Where information is processed on the basis of your consent, you may withdraw that consent at any time.

Your Rights

If you are located in the European Economic Area, you have the right to:

access your personal information;
request correction of inaccurate information;
request deletion of your personal information;
restrict or object to certain processing;
withdraw consent at any time where processing is based on consent;
receive a copy of your personal information in a portable format;
lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact:

clairelune.ceramics@gmail.com

Cookies

Claire Lune uses cookies and similar technologies to ensure the proper functioning of the website, remember your preferences, analyse website traffic and improve your browsing experience.

For detailed information, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites.

Claire Lune is not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, legal obligations or business practices.

The updated version will always be published on this page together with the date of the latest revision.

Contact

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact: