Termini e condizioni del servizio
Terms of service
The offer and sale of products made on the website clairelune.it are governed by these Terms of Sale. The customer must, before submitting their purchase order, to read carefully these terms and conditions of sale. The submission of the Purchase Order implies the full knowledge and express acceptance both of these General Terms and Conditions which as noted in the Order Form. The customer is obliged, once the purchase process online, print and keep these General Conditions of Sale and its order form, already viewed and accepted.
1.1 These Terms and Conditions of Sale for the sale of products made online through e-commerce service on clairelune.it .
1.2 The products sold on the site can be purchased and delivered to the countries specified in the Order Form. Any orders for shipments to be made outside of these countries will be automatically rejected during the procedure of processing the Order.
2.1 The products are sold directly by Claire Lune by Chiara Della Santina, strada ponte tre occhi 6, 58011 Capalbio(GR) Italy / VAT 01674100530
For any further information, you can contact clairelune.it :
or by mail to the following address: email@example.com
or by mail to the following address: strada ponte tre occhi, 6 - 58011 Capalbio (GR), Italy
2.2 The products are sold to the customer identified by the data entered at the time of compilation and submission of the order form in electronic format with the simultaneous acceptance of these General Conditions of Sale.
2.3 The offers of products on the site clairelune.it cater exclusively to adult Customers.
If you are under 18 years old to buy on the site clairelune.it you must first have the consent of your parent or guardian.
Remember: this is always, not only for us but for all the sites you visit on the Internet: When surfing the Internet you see or solicits information you do not understand or are not clear to always ask for help from your parents.
Realising an order through this website, we warrant that greater age (18 years) and have the legal capacity to enter into binding contracts.
2.4 The customer is prohibited from entering false and / or invented and / or fantasy, in the procedure Order online and in subsequent communications. The Seller reserves the right to prosecute any violation or abuse, and for the protection of all consumers.
2.5 By agreeing to these Terms of Sale, also, the customer exempts the Seller from any liability arising from the tax records incorrect because of errors in the data provided at the time of the Order online, being the Customer solely responsible their proper insertion.
3. The sales via e-commerce service
3.1 For online sales contract means a distance contract concerning the sale of movable property (hereinafter Products) entered into by the customer, and Claire Lune by Chiara Della Santina, as a Seller, as part of an e-commerce service organised by the Seller that, for this purpose, using the technology of distance communication called the Internet.
3.2 To conclude the purchase of one or more products, the customer must fill out the order form in electronic format (from now on order) and send it to the Seller via the Internet by following the instructions.
3.3 In the Order contains:
or a reference to the General Conditions of Sale;
or information and images of each product and its price;
or the means of payment that you can use;
or the mode of delivery of products purchased and the costs of shipping and delivery;
or a reference to the conditions for exercising the right of withdrawal;
or how and when to return products purchased.
3.4 Despite clairelune.it constantly adopt measures to ensure that the photographs displayed on the Site are faithful reproductions of the original products, including the adoption of every technological solution possible to minimise inaccuracies, some variations are always possible due the technical characteristics and the characteristics of color resolution which is fitted to the computer you are using. Consequently, the Seller shall not be responsible for any inadequacy of the graphic representations of products displayed on the Site owing to the above technical reasons, as these representations are merely illustrative purposes.
3.5 Before concluding the contract, the customer will be asked to confirm that you have read the General Terms and Conditions including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the seller receives through the Internet order form sent by the customer, after checking the correctness of data related to the Order itself.
3.7 The language available for concluding the contract with the Vendor is Italian and the applicable law is the Italian one.
3.8 After the contract, the Vendor will process the order for his escape.
4. Evasion Order
4.1 With the transmission through the Internet Order, the Customer unconditionally accepts and agrees to take in dealing with the seller, the General Conditions of Sale.
4.2 After the contract, the seller will send to the Customer, by email, a confirmation of the order, containing a summary of the information contained in the Order described in sections 3.3, 3.4 and 3.5.
4.3 retains the possibility, by the Seller, before sending the Order Confirmation, to ask you via e-mail or the phone specified by the customer, additional information with reference to the Order sent via the Internet.
4.4 The Vendor may not process purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of products. In these cases we will inform the customer by e-mail that the contract has not been executed and that the Vendor has not accepted the Order specifying the reasons. In this case the sum previously engaged on the means of payment of the customer will be disengaged.
4.5 If the products displayed on the website are no longer available for sale after the sending of the Order, the Seller will inform you promptly and in any event within thirty (30) working days from the day following that where the customer has transmitted the order to the Seller, the unavailability of products ordered. In this case the sum previously engaged on the means of payment of the customer will be disengaged.
4.6 Each sale made by the Vendor through the online sales service can cover one or more products, with no limit on quantity for each item.
4.7 clairelune.it reserves the right to refuse orders from a customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which clairelune.it considers the customer unsuitable, including, for example, the case of previous violations of conditions of contract for purchase online on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activity of any kind.
5. Sales Prices
5.1 Unless otherwise stated in writing, all prices of the products and the shipping costs and delivery times indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices is always and only one indicated by the website at the time of transmission of the Order through the Internet. Product prices and shipping costs and delivery times may vary without notice. So make sure the final price of sale before sending the relevant Order.
5.2 All products are shipped directly from Italy. Product prices and shipping costs and delivery times indicated on the website and in the Order, unless otherwise stated, include any costs related to customs duties and related taxes if the shipment takes place in countries outside the EU or in countries where the legislation provides for import charges.
5.3 These costs are then charged to the customer and to be paid directly upon delivery of the products, according to the instructions specified in the Order Confirmation.
5.4 If the extra-EU customer will not pay any costs related to customs duties and related taxes and thus reject the goods, the expense for the return of property in Italy will be fully charged to the customer.
The payment of the price of the Products and the shipping and delivery can be made in the manner indicated in the Order Form Site clairelune.it and which are summarised below.
or 6.1.1 To order online at our site we accept payment by bank transfer. The payment must be made no later than 5 working days following the confirmation of order, otherwise the contract shall be deemed automatically terminated and ineffective and the Customer will receive an email cancelling the Order. The products will be shipped only after 152store.com will receive a credit on their account.
or 6.1.2 The purpose of the bank shall report the following data:
Name and surname of the person making the order number OrdineData Order
6.2 Credit cards and prepaid cards.
or 6.2.1 To place an online order on our site accept both credit card payments and via paypal platform, with no additional burden on the cost of the product and shipping. It is understood that the customer must be the holder of a credit card valid at the time of the Order of products purchased online and that number written on the card will be shown on the same billing information. In the absence of those conditions it will not be possible to proceed with the Order.
or 6.2.2 When buying online, together with the Order Confirmation, the reference bank will carry out only the amount of the Order on the availability of this credit card of the customer. The amount you're charged on your credit card only upon shipment of the products purchased.
or 6.2.3 If, once received the package with the Order, for any reason the customer intends to use the right of withdrawal , following payment for Products purchased online, the Seller will instruct the bank to credit 'amount to be paid directly to the credit card of the customer.
or 6.3.1 If the customer has a Paypal account, clairelune.it has the ability to make payments using direct mail and password with which the customer has registered at www.paypal.com .
6.4 At no time during the purchase process clairelune.it is able to know information about the credit card of the customer (for example, the number of credit card or the expiration date), sent via secure connection by encrypted protocol directly to the site of the entity that manages the electronic payment (bank or Paypal). No archive of the Seller retain such information. In no event shall Seller can therefore be held responsible for any fraudulent or illegal use of credit cards and pre-paid by third parties.
7. Shipping and delivery of products
7.1 Each shipment contains:
or / the product / or ordered / or;
or the relevant shipping document / invoice;
or any accompanying documentation required depending on the country of delivery
or any material information and marketing.
7.2 Delivery of products purchased
or 7.3.1 Products purchased will be delivered by the carrier identified by the Seller to the shipping address specified by the customer on the Order with insured shipping.
or 7.3.2 Upon receipt of the goods to your home, ask the customer to verify the integrity of packages upon delivery by the courier. In case of malfunction, the Customer must make a written record from the same carrier and reject the delivery. Otherwise forfeited the possibility of the customer to assert rights in this regard.
8. Right of withdrawal
8.1 The customer has the right to terminate its contract with the Seller as legislative reference (D. LGSL. 206/2005), without penalty and without giving any reason, within fourteen (14) calendar days, commencing from the day of receipt of goods purchased on the website.
8.2 The return must be requested and authorised, the customer must send a request to firstname.lastname@example.org with subject "returned goods request" The customer must specify in the email the items you want to return and the type of repayment want: good purchase, exchange, or refund. clairelune.it will send a confirmation email with the shipping address.
8.3 The shipment of the returned items, except items defective and authorised directly by Claire Lune by Chiara Della Santina, will be entirely borne by the customer.
8.4 The right of withdrawal is subject to the following conditions:
8.5 If the right of withdrawal is exercised in accordance with the above conditions (section 8.4), the customer can request a refund or a gift voucher worth the return. When redeeming the Seller shall do so no later than 14 days after receipt by the Seller of returned products. Normally the charge back by the amount initially taken clairelune.it happens very quickly, but the timing on which the crediting will actually be visible on your account will depend on the customer's bank. If the customer chooses the gift voucher must use it absolutely within 6 months from the issue. The gift voucher can not be combined and must be fully utilised in an order of equal or greater value.
8.6 When returning the only expenses charged to the customer will remain the initial shipment of the Order of the products purchased.
8.7 clairelune.it is committed to supporting the costs of original delivery of the products only in case of damage to the same due to transport or incorrect shipment by the Seller. Only in such cases, the seller also refunds the amount the customer has paid by way of shipping.
8.8 In the case of exercising the right of withdrawal without compliance with the procedures described above (eg. Beyond the 10 days prescribed by law, or without having completed the Return Form on line etc.), the Vendor will rinviati again purchased Products addebitandoti also the additional shipping charges.
8.9 The right of withdrawal does not apply in the case of customised products at the express request of the customer at the time of the Order.
9. Warranty of products not complying
9.1 Seller is only responsible for defects in products offered when completely different from the picture. Every single piece is handmade and so never the same.
9.2 If the customer has signed the contract as a consumer (meaning by this definition any person acting on the site for purposes unrelated to business or professional activity), this warranty is valid provided that both conditions are met mentioned below:
- or) the defect appears within 1 month from the date of delivery of the products (defects not determined by the wrong use or the bad care. All the items are handmade so the consumer must take good care of them);
9.3 In particular, in the case of non-compliance, the client that issued the policy as a consumer is entitled to obtain correction of the conformity of products free of charge, by repair or replacement or to have an appropriate reduction of the price or the termination of the contract relating to those goods, and the consequent return of the price.
9.4 All costs of returning defective products will be incurred by the Seller.
For any further information, you can contact Claire Lune by Chiara Della Santina:
or by mail to the following address: email@example.com
or by mail: strada ponte tre occhi, 6 - 58011 Capalbio (GR), Italy
11. Communications to the Customer
The Client acknowledges, accepts and gives his consent that all communications, notifications, certificates, information, statements of account and at any documentation on the transactions carried out, referring to the purchase of products, will be sent to the email address indicated at When you register with ability to download information on permanent support in the manner and within the limits provided by the Site.
12. Applicable law, settlement of disputes and jurisdiction
These Conditions of Sale are governed by Italian law and will be interpreted according to it, subject to any contrary overriding mandatory rule of the country of habitual residence of the customer. Consequently, the interpretation, performance and resolution of the General Conditions of Sale are governed exclusively by Italian law and any disputes related and / or consequential to the same shall be resolved exclusively by the Italian courts. In particular, if the customer must qualify as a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at customer's choice in case of action started by the customer, by the Court Catania. If the Customer is acting instead in the exercise of his business, commercial, craft or profession, the parties consensually establish the exclusive jurisdiction of Catania.
13. Amendments and updates
The Seller may modify or amend these Terms and Conditions of Sale at any time. Therefore, the customer will be required to accept only the General Conditions of Sale in force at the time of its purchase. The new Terms of Sale shall be effective from the date of publication on the website clairelune.it and in relation to purchase orders submitted after that date.
According to Art. 13 law. 196/2003
Dear Sir / Madam,
We wish to inform you that Legislative Decree. n. 196 of 30 June 2003 ("Code concerning the protection of personal data") provides for the protection of persons and other subjects regarding the processing of personal data.
According to the law, this treatment will be based on principles of fairness, legality and transparency and protection of your privacy and your rights.
According to Article 13 of the law. n.196 / 2003, we hereby provide the following information:
- The data you provide will be used for the following purposes: commerce
- The treatment will be as follows: computerised / manual
- The provision of data is compulsory and any refusal to provide such data could lead to failure to perform the contract or part.
- The data will not be disclosed to other parties, nor will it be circulated
- The data controller is: Claire Lune by Chiara Della Santina, strada ponte tre occhi 6, 58011 Capalbio (GR), Italy/VAT 01674100530.
- You can exercise your rights towards the data controller, under Article 7 of D.lgs.196 / 2003, which for your convenience:
Legislative Decree No. 196/2003,
Art. 7 - Right of access to personal data and other rights
- You have the right to obtain confirmation of the existence of personal data concerning him, even if not yet registered, and their communication in intelligible form.
- You have the right to obtain information:
- a) source of personal data;
- b) the purposes and methods of treatment;
- c) the logic applied in case of treatment with electronic instruments;
- d) the identity of the owner, manager and the representative appointed under article 5, paragraph 2;
- e) subjects or categories of persons to whom the data may be communicated or who can learn about them as appointed representatives in the State, managers or agents.
- You have the right to:
- a) updating, rectification or, when interested, integration of data;
- b) the cancellation, anonymization or blocking of data processed unlawfully, including data that need not be kept for the purposes for which the data were collected or subsequently processed;
- c) confirmation that the operations in letters a) and b) have been notified, also as regards their content, of those to whom the data were communicated or disclosed, except if this requirement is impossible or involves a manifestly disproportionate to the protected right.
- You have the right to object, in whole or in part:
- a) for legitimate reasons to the processing of personal data, pertinent for collection purposes;
- b) to the processing of personal data for purposes of sending advertising materials or direct sales or for carrying out market research or commercial communication.